Privacy Policy
Effective Date: 14 August 2026
Last Updated: 14 August 2026
RTC Dhaka, operated by Rahim Trading Corporation (“RTC Dhaka”, “RTC”, “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal information of our customers, website visitors, and business partners.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or use https://rtcdhaka.com/, create an account, submit an inquiry, place an order, request a quotation, communicate with us, or otherwise interact with our services.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Business Name: Rahim Trading Corporation (RTC Dhaka)
Website: https://rtcdhaka.com/
Business Address: Swantex Bhaban (2nd Floor), 9/I Motijheel C/A, Dhaka-1000, Bangladesh
Phone: +8801831016720, +8801710640355
Email: [email protected]
RTC Dhaka supplies civil laboratory equipment, soil testing equipment, surveying equipment, laboratory and medical equipment, industrial plastic products, testing instruments, and related products and services.
2. Information We Collect
We may collect information that you voluntarily provide to us and information that is automatically generated when you use our website.
2.1 Information You Provide Directly
Depending on how you interact with our website, we may collect:
- Full name
- Company or organization name
- Email address
- Telephone/mobile number
- Billing address
- Shipping/delivery address
- Business address
- Account username and related account information
- Product and quotation requests
- Order information
- Information provided through contact forms
- Messages and customer-service communications
- Information you provide when requesting technical or product information
- Information you provide when communicating with us through available communication channels
Please do not provide sensitive personal information unless it is genuinely necessary for the service you are requesting.
2.2 Order and Transaction Information
If you purchase a product or submit an order through our website, we may process information necessary to fulfil that transaction, including:
- Customer name
- Contact information
- Billing information
- Delivery/shipping information
- Products ordered
- Quantity and order details
- Order date and status
- Invoice-related information
- Payment status and transaction-related information
Where payment is processed by a third-party payment provider, payment information may be handled directly by that provider according to its own privacy policy and security practices.
2.3 Automatically Collected Information
When you visit our website, certain technical and usage information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographic information
- Pages visited
- Referring pages or websites
- Time spent on pages
- Website navigation and interaction information
- Date and time of visits
- Error and diagnostic information
We use this information primarily to operate, secure, maintain, analyze, and improve our website and services.
3. Cookies and Similar Technologies
RTC Dhaka may use cookies and similar technologies to improve website functionality and understand how visitors use our website.
Cookies may be used for purposes such as:
- Remembering user preferences
- Maintaining login or shopping-cart functionality
- Supporting WooCommerce website functions
- Improving website performance
- Understanding visitor behavior
- Measuring website traffic
- Supporting analytics and marketing activities where applicable
- Providing a better browsing experience
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including account, cart, checkout, or other features.
4. Analytics and Website Measurement
We may use analytics and website measurement technologies, such as Google Analytics, to understand how visitors interact with our website.
Analytics information may include:
- Pages viewed
- Traffic sources
- Device and browser information
- General geographic information
- User interactions
- Session and usage information
Analytics data is used to improve website content, usability, performance, product presentation, and marketing decisions.
Where other analytics or advertising technologies are enabled on the website, their processing may also be subject to the relevant provider’s privacy policy.
5. How We Use Your Information
We may use personal information for legitimate business and service-related purposes, including:
- Processing and fulfilling orders
- Delivering products
- Responding to inquiries
- Providing quotations and product information
- Providing customer support
- Managing customer accounts
- Communicating about orders and services
- Sending invoices and business-related documents
- Improving website performance and user experience
- Understanding website traffic and customer behavior
- Detecting fraud, abuse, unauthorized access, or security incidents
- Maintaining website and information security
- Complying with applicable legal and regulatory requirements
- Managing business records
- Sending promotional or marketing communications where permitted and appropriate
- Improving our products, services, content, and customer experience
We do not use personal information for purposes that are materially incompatible with the purpose for which it was collected unless permitted or required by applicable law.
6. Marketing Communications
If you voluntarily provide your contact information and consent where required, we may contact you regarding:
- New products
- Product availability
- Price or quotation updates
- Special offers
- Business announcements
- Technical information
- Relevant RTC Dhaka services
You may request to stop receiving promotional communications at any time by contacting us.
Service-related communications, such as order confirmations, delivery information, invoices, security notifications, or responses to customer inquiries, may still be sent when necessary to provide the requested service.
7. How We Share Information
We do not sell or rent your personal information to third parties.
We may share information only when reasonably necessary for legitimate business, operational, contractual, security, or legal purposes.
This may include sharing relevant information with:
7.1 Service Providers
We may use third-party providers for services such as:
- Website hosting
- Website maintenance
- Analytics
- Email services
- Payment processing
- Delivery and logistics
- IT and security services
- Communication and customer-support services
Such providers may access information only to the extent reasonably necessary to perform their services.
7.2 Legal and Regulatory Authorities
We may disclose information where required or permitted by applicable law, regulation, court order, government request, or other lawful process.
We may also disclose information where reasonably necessary to:
- Protect our legal rights
- Prevent fraud
- Investigate security incidents
- Protect customers or the public
- Enforce our terms and policies
7.3 Business Transfers
If RTC Dhaka or a part of its business is involved in a merger, acquisition, restructuring, sale, or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable law.
8. Payment Information
- RTC Dhaka may offer payment or transaction facilities through third-party payment service providers.
- Where applicable, payment details may be processed by the relevant payment provider rather than being stored directly by RTC Dhaka.
- Customers should review the privacy and security policies of the applicable payment provider before completing a transaction.
- RTC Dhaka does not intentionally request or store full payment-card authentication information through ordinary website contact forms.
9. Delivery and Logistics Information
To fulfil an order, we may provide necessary customer information to delivery, courier, transport, freight, or logistics service providers.
The information shared may include:
- Customer name
- Phone number
- Delivery address
- Order reference
- Product/order details necessary for delivery
Such information is used for fulfilment and delivery purposes.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Fulfilling orders
- Providing customer service
- Maintaining business records
- Accounting and financial requirements
- Resolving disputes
- Preventing fraud
- Maintaining security
- Complying with legal and regulatory obligations
Different categories of information may be retained for different periods depending on their purpose and applicable requirements.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business-record requirements.
11. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
Security measures may include access controls, website security measures, authentication controls, secure service providers, monitoring, and other reasonable safeguards.
However, no website, internet transmission, electronic storage system, or security technology can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
12. Your Privacy Rights
Subject to applicable law and relevant conditions, you may have rights regarding your personal information, including the right to:
- Request access to personal information held about you
- Request correction of inaccurate information
- Request deletion of personal information where legally applicable
- Request restriction of certain processing
- Withdraw consent where processing is based on consent
- Object to certain direct marketing communications
- Request information about how your personal information is used
To exercise a privacy-related right, please contact us using the contact information provided in this Policy.
We may need to verify your identity before processing certain requests in order to protect customer information from unauthorized access.
13. Account Information
If you create an account on our website, you are responsible for keeping your account credentials confidential.
Please notify us promptly if you believe that your account has been accessed without authorization.
We may retain certain account information where necessary for legitimate business purposes, legal compliance, fraud prevention, dispute resolution, or record keeping.
14. Children’s Privacy
Our website and services are primarily intended for businesses, organizations, professionals, institutions, laboratories, educational institutions, and general adult customers.
Our website is not intentionally directed toward children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action where required.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, payment services, social media services, manufacturers, suppliers, or other external resources.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
When you leave our website or interact directly with a third-party service, we recommend reviewing that third party’s privacy policy before providing personal information.
16. Social Media and Advertising Services
RTC Dhaka may use social media, advertising, analytics, or remarketing technologies where applicable to understand marketing performance and promote relevant products and services.
Depending on the technologies actually enabled on the website, such providers may process information according to their own privacy policies.
We recommend reviewing the privacy policies of relevant platforms, such as Google, Meta/Facebook, or other advertising and analytics providers, when you interact with their services.
If a particular tracking technology is disabled or removed from our website, this Privacy Policy will be updated when appropriate.
17. International Data Processing
Some service providers used by RTC Dhaka may process or store information on servers located outside Bangladesh.
Where personal information is transferred, stored, or processed outside Bangladesh, we will take reasonable steps appropriate to the circumstances and applicable legal requirements.
By using our website or services, you understand that certain service providers may operate internationally.
18. Business and Corporate Customers
RTC Dhaka may work with companies, contractors, government organizations, educational institutions, laboratories, hospitals, research organizations, NGOs, and other organizations.
Where a customer provides information about employees, representatives, purchasing officers, or other individuals, the customer is responsible for ensuring that it has an appropriate basis to provide such information to us.
19. Accuracy of Information
We rely on customers and website users to provide accurate and up-to-date information.
If your personal information changes, you may contact us to request correction or update of relevant information.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes to our website
- Changes to technology
- Changes to third-party services
- Changes in applicable legal or regulatory requirements
- Improvements to our privacy practices
When we make material changes, we may update the Effective Date or Last Updated date displayed at the top of this page.
We encourage visitors to review this Privacy Policy periodically.
21. Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or believe that your personal information has been handled improperly, please contact us.
Rahim Trading Corporation (RTC Dhaka)
Swantex Bhaban (2nd Floor)
9/I Motijheel C/A
Dhaka-1000, Bangladesh
Phone:
+8801831016720
+8801710640355
Email:
[email protected]
Website:
https://rtcdhaka.com/
We will review privacy-related requests and respond in accordance with applicable requirements and the nature of the request.
22. Applicable Law
This Privacy Policy is intended to operate in accordance with applicable laws and regulations of Bangladesh, including applicable personal data protection and privacy requirements.
Where mandatory legal requirements provide additional rights or protections, those requirements will prevail to the extent applicable.
23. Important Notice
This Privacy Policy describes RTC Dhaka’s general privacy practices. Specific products, services, payment methods, delivery arrangements, third-party services, or customer relationships may be subject to additional terms or privacy notices where applicable.
Last Updated: 14 August 2026