About this Support Policy

This Support Policy describes what support you can expect from us in regards to RTC Service.

If you have questions about this Support Policy or do not agree with it, please contact us: rtcdhaka2013@gmail.com before using the Website www.rtcdhaka.com. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes. This Support Policy is effective from 1 December 2013.

By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.

What Our Support Service Covers

We only support our Products, sold on www.rtcdhaka.com. Our Support Service includes assistance with Product installations, configuration, and use. If you need help setting up or configuring your plugin, please first check the documentation and FAQs of the extension. Your question might have been answered already. If it hasn’t, please submit a ticket.

Retired themes are supported until your subscription expires. If you spot a fatal error in the code and are using the latest versions of all code on your website, please submit a ticket at our Helpdesk.

What Our Support Service Does Not Cover

Our Support Service does not cover our Products supplied by Third Parties who are not our Resellers or Third Party products and services. We may require you to disable Third Party products that are installed alongside our Products before we are able to assist you.

Customization

We provide our Products as is. While we can help you to configure our products within the capabilities of each product, we do not customize our Products or support any Third Party customization of our Products. A customization is anything that changes the way our Products look or function relative to how we make our Products available to you.

If you need customization, we do our best to offer advice and direct you to appropriate resources. But we do not take responsibility or endorse Third Party solutions for customized Products. Third Party services that some customers have found helpful include:

Product Support Channels

We provide Support Services through our Helpdesk – this can be Live Chat or Email based support. We do not consistently provide our Support Service through any other channel (including, but not limited to Facebook, Twitter, or over the phone) at this time.

Who handles Support for extensions purchased on www.rtcdhaka.com?

On each product , you can find information about who handles the extension. Some extensions are employ  by our own company and supported by our Happiness Engineers. These extensions are marked as “Handled by Customer”.

Other support options

You may find relevant community forums to be a helpful source of tips and assistance from the broader community. We do not moderate these forums and we do not control discussions taking place, so we do not take responsibility for or necessarily endorse the content of these discussions. Be sensible. When in doubt, take independent steps to verify the advice you receive through community forums before relying on it.

General Information

If you would like to contact us for any product, use our email: rtcdhaka2013@gmail.com/whatasapp: +8801831-016720. We will respond to you as soon as possible.